The WC is a very important and necessary unit. But, it is only when it stops working or has a fault that you realise exactly how important it is to you. Normally, this is discovered quite quickly at certain times of the day or evening.
I have been informed by customers that it is one of the most problematic of repair jobs to get sorted as it would seem that most plumbers they call are not interested in attending. Why this is? I am not sure, possibly due to the size of job or type of work involved.
There are quite a few problems that can make the WC unusable or unpleasant to use such as:
- No flush
- Broken seat
- Loose pan
- Broken handle
Due to the problems that my potential customers are experiencing; getting a repair person to call and secondly, getting the problem sorted quickly, I understand is very important.
I have decided that the best way to solve this problem is to carry a large stock of cistern parts, all the different types, pan fixing kits, handles etc. This is an expense, however it should give a very high first time fix rate for the customer.
The idea behind this company is to be honest, affordable and do quality workmanship. I hope that actions will show customers that we are not all talk.